Conflict Resolution: From Within to the World
Duration:
3 days, 6 Hours (2 hours each day)
Audience:
Students, Young Professionals, Mid-Level Managers, Community Leaders
Course Objectives:
- Understand the nature of conflicts (internal, relational, social).
- Identify personal triggers and patterns of conflict.
- Learn effective communication and emotional management techniques.
- Apply practical models to resolve interpersonal and social conflicts.
- Foster a mindset of collaboration and empathy.
Session Breakdown
Day-01
Introduction (30 minutes)
- Icebreaker: “What does conflict mean to you?”
- Brief Overview: Why Conflict Happens
- Types of Conflict: Intrapersonal, Interpersonal, Social
Module 1: Intrapersonal Conflict (1 hour 15 minutes)
Theme: "Peace Begins Within"
- What is Intrapersonal Conflict? (Cognitive Dissonance, Self-Doubt, Value Clashes)
- Identifying Internal Conflicts: Guided Self-Reflection Exercise
- Emotional Intelligence and Self-Awareness Techniques
- Mindfulness & Journaling as Conflict Resolution Tools
- Quick Case Study: A Personal Dilemma Analysis
Activity: Personal Values Alignment Exercise (15 minutes)
Day-02
Module 2: Interpersonal Conflict (1 hour 30 minutes)
Theme: "Understanding Before Being Understood"
- Causes of Interpersonal Conflict (Miscommunication, Expectations, Emotional Triggers)
- Conflict Styles: Avoiding, Accommodating, Competing, Compromising, Collaborating (Thomas-Kilmann Conflict Mode Instrument)
- Essential Skills:
- Active Listening
- Assertive Communication (Not Passive or Aggressive)
- Managing Emotions during Arguments
- "I" Messages vs "You" Messages
Activity: Role-play Scenarios (15 minutes)
Day-03
Module 3: Social Conflict (45 hour)
Theme: "Bridging the Divide"
- What is Social Conflict? (Groups, Cultures, Ideologies)
- Conflict Escalation and De-Escalation in Society
- Dialogue vs Debate: Tools for Social Cohesion
- Building Empathy across Divides
- Case Studies:
- Historical Social Movements
- Community Disputes Resolution Models
Module 4: Conflict Resolution Models & Techniques (45 minutes)
Theme: "Structured Solutions"
- Interest-Based Relational (IBR) Approach
- Mediation and Negotiation Basics
- Win-Win Thinking
- The Ladder of Inference (avoiding assumptions)
Activity: Small Group Negotiation Game (15 minutes)
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Add-ons:
- Certificate of Completion
- Reading List for further learning
Registration Fee:
- 305.00 (For SSDR Foundation’s Member)
- 610.00 (Non-Members)
- 560.00 (Early bird, within 10th May)
- 460 (Group participants, more than 5)
Registration Link: https://forms.gle/LjzuR8LBy83xQXzM8
Facilitator:
Dr. Mohammad Shaiful Islam, Founder and Chairman, SSDR Foundation
Md. Shaiful Islam is a multifaceted professional with expertise in several fields. He is the AGM (Assistant General Manager) of Production, a soft skills activist, an NLP (Neuro-Linguistic Programming) Master Practitioner, and an expert in Emotional Intelligence. He has a strong commitment to promoting soft skills and emotional intelligence, especially in the professional sector.
He is the founder and CEO of the Soft Skills Development Center (SSDC) and also the founder and chairman of the SSDR Foundation, organizations aimed at fostering personal and professional development through soft skills training.
His educational journey is notable, with a Bachelor of Unani Medicine and Surgery (BUMS) from Dhaka University (DU), an MBA from the University of Science and Technology Chittagong (USTC), and a Postgraduate Diploma in Soft Skills Development (PGDSSD) from the edupro UK.
He is recognized for his expertise in production management, where he applies his extensive knowledge in both technical and human-centered skills to improve organizational efficiency and employee engagement.
Registration Link: https://forms.gle/LjzuR8LBy83xQXzM8